My MORE App Upgrade FAQs

Why can't I login to the app?

There might be a few reasons why you can't login to the app at the moment and below is a quick list of tips to check that you are using the right details and are using the right version of the app:

• Have you updated your app? There is a new login screen that features a woman holding weights with two buttons. One button says "LOGIN" the other says "RESET PASSWORD". If you are seeing a different photograph or different button options you are sadly using the old version of the app and you will need to update it.
  
  
• Are you using your membership account email address and password? As part of the update you will now login with your membership account email address instead of your old app account. You can check the details are correct by logging into your member account by tapping the "Login" option on our website and either logging in or resetting your password. If you reset your password, don't forget to check your Junk/Spam folder for the email.
  
  
• If you are using the updated version of the app and you can successfully login to your account via our website, but can't login to the app, please speak with our reception team on your next visit as there may be an issue with your membership that we need to investigate.
  
  
• If you aren't sure what email address you use for your membership, drop by our reception and they can look up your account for you and confirm the correct email address.

Will I have to keep logging in every time I want to make a booking?

The great news is that the app will now keep you logged into our member online services, making it a lot easier to make your bookings with us.

I'm unable to make a booking in the app

We're sorry if you are having difficulties making a book in the app. If that's the case, please try to book via our website instead. If the website timetable booking is unsuccessful for you, please call us in plenty of time before your activity so our reception team can book you in.

Can I watch the new virtual classes on my TV?

You sure can! You now have access to over 100 virtual on-demand classes in your "Workouts" tile, which can be cast to any Smart TV to be enjoyed on your home TV or even at a hotel if you're away and struggling to fit in your workout routine.

I have lost my Reward Points, what do I do?

We know how important Reward Points are to our members. As part of our communications to members ahead of the upgrade we wanted to make sure members updated their old app account email address to match their membership account to make sure they didn't lose their points when these accounts were merged. If you didn't manage to do this before the upgrade those points will sadly be lost.